Privacy Policy
Published: 5/20/2025
Introduction
This Privacy Policy explains how CupidBeat (“we,” “us,” or “our”) collects, uses, shares, and protects your personal information when you use our personalized song creation service. We are committed to protecting your privacy and ensuring the security of your personal information. By using our service, you consent to the data practices described in this policy.
Information We Collect
When you use CupidBeat’s services, we collect certain information from you to create your personalized love song. The information we collect includes:
Personal Information: We collect personal information that you voluntarily provide to us when you fill out our questionnaire about your love story. This may include your name, your partner’s name, details about your relationship, and any other personal information you choose to share with us to help create your personalized song.
Contact Information: We collect your email address to communicate with you about your song creation, deliver your preview and final song, and provide customer support.
Payment Information: If you decide to purchase the full song after hearing the preview, we will collect payment information. Please note that payment processing is handled through PayPal, and we do not store your complete payment information on our servers. PayPal’s privacy policy governs the information you provide during the payment process.
Technical Information: We automatically collect certain information when you visit our website, including your IP address, browser type, operating system, referring website, pages visited, and the date and time of your visit. This information helps us improve our website and service.
How We Use Your Information
We use the information we collect for the following purposes:
Service Provision: We use your personal information to create and deliver your personalized love song, including both the free preview and the full song if purchased.
Communication: We use your email address to communicate with you about your song creation, respond to your inquiries, and provide customer support.
Marketing: With your consent, we may use your email address to send you promotional materials about our services, special offers, and updates. You can opt out of receiving marketing communications at any time by following the unsubscribe instructions included in our emails.
Service Improvement: We analyze usage patterns and preferences to improve our website, services, and user experience.
Legal Compliance: We may use your information to comply with applicable laws, regulations, or legal processes.
Data Retention
We retain your personal information for 24 months after your last interaction with our service. This retention period allows us to provide ongoing customer support, facilitate future orders, and conduct marketing campaigns with your consent. After this period, we will securely delete or anonymize your personal information unless we are required by law to retain it longer.
Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described below:
Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or providing services to you. These providers have access to your personal information only to perform specific tasks on our behalf and are obligated to protect your information.
Payment Processors: We use PayPal to process payments. When you make a payment, you provide your payment information directly to PayPal, and their privacy policy applies to that information.
Email Service: We use Amazon SES for email communications. Your email address and communication content are processed through this service in accordance with their privacy policies.
Hosting Provider: We use Cloudflare for website hosting. Your interaction with our website is processed through their services in accordance with their privacy policies.
Song Generation: We use Suno AI for song generation. The details you provide about your love story are processed through this service to create your personalized song.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
Your Rights
Depending on your location, you may have certain rights regarding your personal information, including:
Access: You have the right to request access to the personal information we hold about you.
Correction: You have the right to request that we correct inaccurate or incomplete information about you.
Deletion: You have the right to request that we delete your personal information in certain circumstances.
Restriction: You have the right to request that we restrict the processing of your personal information in certain circumstances.
Data Portability: You have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format.
Objection: You have the right to object to our processing of your personal information in certain circumstances.
To exercise any of these rights, please contact us using the contact information provided at the end of this Privacy Policy.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Children’s Privacy
Our service is not directed to individuals under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information as quickly as possible.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. You are advised to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Email: [email protected]
Last Updated: May 20, 2025