Refund Policy

Published: 5/20/2025

Introduction

This Refund Policy outlines the terms and conditions under which CupidBeat provides refunds for our personalized song creation service. We strive to ensure your complete satisfaction with our service, but we understand that there may be circumstances where a refund is appropriate. This policy is designed to be fair and transparent while aligning with PayPal’s refund policies.

Free Preview Service

CupidBeat offers a free preview snippet of your personalized love song before you make any purchase. This preview is provided at no cost and with no obligation to purchase the full song. As this is a free service, no refunds apply to the preview portion of our service.

Full Song Purchase Refunds

If you have purchased the full version of your personalized song for $89, the following refund conditions apply:

Satisfaction Guarantee: We want you to be completely satisfied with your personalized song. If you are not satisfied with your full song after purchase, you may request a refund within 14 days of the purchase date. To request a refund, please contact our customer support team with your order details and the reason for your refund request.

Technical Issues: If you experience technical issues that prevent you from accessing, downloading, or properly listening to your personalized song, please contact our customer support team immediately. We will work to resolve these issues promptly. If we are unable to resolve the technical issues within a reasonable timeframe, you may be eligible for a refund.

Service Not Provided: If you have paid for a full song but have not received access to it within the timeframe specified (typically within 24 hours of payment), you are entitled to a full refund.

Refund Process

All refunds are processed through PayPal, the payment processor used for your original purchase. To request a refund:

  1. Contact our customer support team at [email protected] with your order details and reason for the refund request.
  2. Our team will review your request and respond within 2 business days.
  3. If your refund request is approved, we will process the refund through PayPal within 5 business days.
  4. Once processed, PayPal’s standard timelines for returning funds to your account will apply (typically 5-10 business days, depending on your payment method and financial institution).

Refund Eligibility Limitations

Certain circumstances may limit your eligibility for a refund:

Time Limitation: Refund requests must be submitted within 14 days of the purchase date. Requests received after this period may not be eligible for a refund.

Extensive Use: If you have extensively used the service, such as downloading the song multiple times or sharing it widely on social media or with numerous individuals, we may limit or deny your refund request.

Misuse or Abuse: If we determine that you have misused our service or attempted to abuse our refund policy, we reserve the right to deny your refund request.

Customization Specifications: If you provided specific details for your personalized song and the delivered song accurately reflects those specifications, refund requests based solely on a change of preference may be limited.

Partial Refunds

In some cases, we may offer partial refunds if:

  1. Only a portion of the service was not delivered as promised.
  2. We can resolve some but not all of the issues with your personalized song.
  3. There were delays in delivery that inconvenienced you but the service was ultimately provided.

The amount of any partial refund will be determined on a case-by-case basis, taking into account the specific circumstances of your situation.

Cancellations

If you wish to cancel your order before the full song is delivered, you may be eligible for a full refund. Please contact our customer support team as soon as possible with your cancellation request.

PayPal Buyer Protection

As we process payments exclusively through PayPal, you may also be protected by PayPal’s Buyer Protection program. According to PayPal’s policies, you generally have 180 days from the date of payment to file a dispute through PayPal if you are not satisfied with your purchase and have been unable to resolve the issue directly with us.

For more information about PayPal’s Buyer Protection program and dispute resolution process, please visit PayPal’s website or contact PayPal directly.

Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our service after any changes to the Refund Policy constitutes your acceptance of the new terms.

Contact Us

If you have any questions about this Refund Policy or would like to request a refund, please contact us at:

Email: [email protected]

Last Updated: May 20, 2025